Welcome to Cool Wear Store (“we”, “us”, or “our”), your trusted outfitter for rugged outdoor adventures. These Terms and Conditions govern your use of our website www.coolwearstore.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Adventure Community

Cool Wear Store caters to outdoor enthusiasts who value durable, functional gear for their adventures. Our products are designed for those who embrace exploration and require equipment that can withstand challenging conditions.

2. User Responsibilities

As an adventurer in our community, you agree to:

  • Provide accurate and complete information when creating an account or making purchases
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Comply with all applicable laws and regulations

3. Product Information

We take pride in offering high-quality outdoor gear including:

  • Durable clothing and outerwear designed for various weather conditions
  • Functional accessories like backpacks, gloves, and hats
  • Footwear built for trails and outdoor activities

Note: While we make every effort to display colors and details accurately, slight variations may occur due to monitor settings. Product availability is subject to change.

4. Ordering and Payment

4.1 Placing Orders

When you place an order, you’re making an offer to purchase which we may accept or decline at our discretion. We’ll send a confirmation email when we accept your order.

4.2 Payment Options

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed securely. We don’t store your complete payment information on our servers.

4.3 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days. Processing may take longer during peak seasons or for custom items.

5.2 Shipping Options

We offer two expedition routes for your gear:

  • Standard Expedition: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Wilderness Route: Free for orders over $50 via EMS (15-25 business days after shipping)

Note: Delivery to some remote locations may take longer. Certain areas in Asia and other remote regions may not be serviceable.

5.3 International Orders

International adventurers are responsible for any customs duties, taxes, or import fees. These are not included in our prices or shipping costs.

6. Returns and Exchanges

6.1 Return Policy

We stand by our gear, but understand that sometimes adjustments are needed:

  • Returns must be initiated within 15 days of delivery
  • Items must be unused with original tags and packaging
  • Proof of purchase is required
  • Certain items are final sale (marked as such)

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Pack items securely with all original materials
  3. Ship to: Cool Wear Store Returns, 2355 Christie Way, Boston, MA 02199 USA

6.3 Refunds

Refunds are processed within 3-5 business days after we receive your return and will be issued to your original payment method. International refunds may take additional time based on your financial institution.

6.4 Exchanges

We offer exchanges for size or color (subject to availability) or for alternative products of equal value. Indicate your preference in your return request.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

While we equip you with the toughest gear, our liability is limited as follows:

  • We’re not liable for any indirect, incidental, or consequential damages
  • Our total liability for any claim related to our products or website won’t exceed the purchase price of the item in question
  • We’re not responsible for products damaged during shipping or due to improper use

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

11. Contact Us

For questions about these Terms or your gear:

Email: [email protected]
Mail: Cool Wear Store, 2355 Christie Way, Boston, MA 02199 USA

Happy trails from all of us at Cool Wear Store – where every adventure begins with the right gear!