Welcome to Cool Wear Store – your trusted outfitter for rugged outdoor adventures! We’ve crafted this guide to help you navigate our shipping and returns process with the same confidence you bring to the trail.

Shipping Details: Your Gear’s Journey

Order Processing

Our adventure crew springs into action the moment your order comes in:

  • Processing Time: 1-2 business days
  • Expedition Prep: We carefully inspect and pack each item to withstand the journey to your basecamp

Shipping Options

Standard Expedition (Recommended)

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Cost: $12.95 USD
  • Tracking: Full visibility of your gear’s journey

Free Wilderness Route

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Available for orders over $50 USD

Note: Delivery times may vary slightly for remote locations. Some areas in Asia and other remote regions may not be serviceable.

The Return Trailmap

While we equip you with the toughest gear, we understand that sometimes adjustments are needed. Here’s how to navigate our returns process:

Return Essentials

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unused with original tags and packaging
  • Proof of Purchase: Order number or receipt required

Non-Returnable Expedition Gear

  • Final sale items (clearly marked)
  • Personalized or custom gear
  • Opened hygiene-related products (gloves, hats)

Step-by-Step Return Process

Step 1: Initiate Your Return

Contact our Adventure Support Team within 15 days of receiving your gear:

Email to: [email protected]

Subject: Return Request for Order #[Your Order Number]

Dear Cool Wear Store Team,

I’d like to return/exchange the following item(s) from order #[Your Order Number]:

  • Item Name: [Product Name]
  • Size/Color: [If applicable]
  • Reason: [Brief explanation]

Please advise next steps.

[Your Full Name]
[Your Contact Information]

Step 2: Pack Your Gear

  • Include all original packaging and tags
  • Add a copy of your order confirmation
  • Use a sturdy box – we recommend the original packaging if available

Step 3: Ship Back to Basecamp

Send your return to:

Cool Wear Store Returns
2355 Christie Way
Boston, MA 02199
USA

Note: Return shipping costs are the adventurer’s responsibility unless the return is due to our error.

Refund Expedition

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment form (Visa, MasterCard, JCB, PayPal)
  • International Refunds: May take additional time based on your financial institution’s processing

Exchange Outposts

Prefer different gear? Exchanges are available for:

  • Size exchanges (subject to availability)
  • Color changes (subject to availability)
  • Alternative products of equal value

For exchanges, indicate your preferred replacement item in your return request.

Expedition Support

Questions about navigating the returns process? Our Adventure Support Team is ready to guide you:

Email: [email protected]

We typically respond within 24 hours during our operational hours (Monday-Friday, 9AM-5PM EST).

Happy trails from all of us at Cool Wear Store – where every return is just another adventure!