At Cool Wear Store, we equip explorers with gear that stands up to the toughest trails. But if your purchase doesn’t meet your expedition needs, our flexible returns policy ensures a smooth path to resolution.

Expedition Notes

Target Adventurers: Outdoor enthusiasts who value quality gear for hiking, boating, and active lifestyles. Our customers appreciate detailed policies with an adventurous tone.

Gear Style: Rugged yet stylish outdoor apparel and accessories with expedition-ready functionality.

Return & Exchange Guidelines

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unused, with original tags and packaging
  • Proof of Purchase: Order number or receipt required
  • Non-Returnable Items:
    • Final sale items (marked as such)
    • Personalized or custom gear
    • Opened hygiene-related products (gloves, hats)

The Return Trailmap

Step 1: Initiate Your Return

Contact our Adventure Support Team within 15 days of receiving your gear:

Subject: Return Request for Order #[Your Order Number] Dear Cool Wear Store Team, I’d like to return/exchange the following item(s) from order #[Your Order Number]: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason: [Brief explanation] Please advise next steps. [Your Full Name] [Your Contact Information]

Email to: [email protected]

Step 2: Pack Your Gear

Include all original packaging, tags, and a copy of your order confirmation. Use a sturdy box – we recommend the original packaging if available.

Step 3: Ship Back to Basecamp

Send your return to:

Cool Wear Store Returns
2355 Christie Way
Boston, MA 02199
USA

Note: Return shipping costs are the adventurer’s responsibility unless the return is due to our error.

Refund Expedition

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment form (Visa, MasterCard, JCB, PayPal)
  • Exchange Timeline: New items ship within 2 business days of receiving your return

International refunds may take additional time based on your financial institution’s processing.

Exchange Outposts

Prefer different gear? Exchanges are available for:

  • Size exchanges (subject to availability)
  • Color changes (subject to availability)
  • Alternative products of equal value

For exchanges, indicate your preferred replacement item in your return request.

Expedition Support

Questions about navigating the returns process? Our Adventure Support Team is ready to guide you:

Email: [email protected]

We typically respond within 24 hours during our operational hours (Monday-Friday, 9AM-5PM EST).

Happy trails from all of us at Cool Wear Store – where every return is just another adventure!