Privacy Policy

At Cool Wear Store (“we”, “us”, or “our”), we protect your personal information with the same dedication we apply to crafting expedition-ready outdoor gear. This Privacy Policy explains how we collect, use, and safeguard your data when you explore our digital storefront at coolwearstore.com.

1. Information We Collect on Your Journey

Like carefully packing for an adventure, we only gather essential information to enhance your experience:

• Trailhead Data: When you create an account, we collect your name, email address, shipping address, and payment information.
• Expedition Details: Order history, product preferences, and wish lists to personalize your gear selection.
• Navigation Tools: Technical information including IP address, browser type, device information, and cookies that help us map your journey through our site.
• Campfire Chats: Communications with our Adventure Support Team via email or contact forms.

2. How We Use Your Gear Data

We treat your information like essential expedition supplies – using it responsibly to:

• Process orders and deliver your outdoor gear worldwide (excluding Asia and certain remote regions)
• Improve our product selection and trail maps (website navigation)
• Send weather reports (service updates) and occasional campfire stories (marketing communications) if you opt-in
• Prevent avalanches (fraud) and maintain basecamp security
• Comply with international exploration regulations (legal requirements)

3. Sharing the Trail With Trusted Guides

We only share your information with essential expedition partners:

• Sherpa Teams: Shipping carriers (FedEx, UPS) to deliver your gear
• Basecamp Support: Payment processors (Visa, MasterCard, PayPal) to handle transactions
• Trail Maintenance: Service providers who help operate our website and business
• Expedition Requirements: When required by law or to protect our community

We never sell your personal information to third-party advertisers.

4. Storing Your Gear Securely

We protect your data with the same rugged security we demand from our Columbia outdoor products:

• Military-grade encryption for all sensitive information
• PCI-compliant payment processing (we never store full payment details)
• Regular security audits of our digital basecamp
• Data stored only as long as needed for our expedition operations

5. Your Adventurer’s Rights

You have the right to:

• Access your personal expedition log (request your data)
• Correct inaccurate map coordinates (update information)
• Abandon camp (delete your account)
• Opt-out of campfire stories (marketing communications)
• Withdraw consent for data processing
• Lodge complaints with regulatory guides

To exercise these rights, contact our Adventure Support Team at [email protected].

6. Cookie Trails & Tracking Technology

Like leaving markers on a trail, we use cookies and similar technologies to:

• Remember your gear preferences and cart items
• Analyze website traffic patterns to improve trails
• Deliver relevant gear recommendations

You can manage cookies through your browser settings, though some features may not work without them.

7. International Expeditions

Based in the United States at 2355 Christie Way, Boston, US 02199, we serve global adventurers. Data may be transferred internationally but always protected according to this policy.

8. Policy Updates

As trails evolve, we may update this policy. Significant changes will be announced at basecamp (our website).